TERMS AND CONDITIONS
RELEVANT INFORMATION
It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All the products that are offered by our website could be created, collected, sent or presented by a third web page and in that case they would be subject to their own Terms and Conditions.
The user can choose and change the password for his account administration access at any time, in case he has registered and is necessary for the purchase of any of our products. www.littleramonas.com assumes no responsibility in the event that you give this code to third parties.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include the verification of the stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases, verification by email may be required.
The prices of the products offered in this Online Store is valid only on purchases made on this website.
It is important to keep in mind that LiTTLE RAMONAS is not responsible for any damages or losses arising from the misuse of the information on the page, since the user understands and accepts that access to this tool, as well as the use that may be made of the services and information contained therein are the exclusive responsibility of the user who performs them.
LiTTLE RAMONAS may make, at any time and without prior notice, modifications to the presentation and configuration of the website, as well as to its contents and services.
Some of the texts contained on the page, links and/or information included therein may not be updated or may have been received by third parties over whom LiTTLE RAMONAS has no control. For this reason, LiTTLE RAMONAS will not be liable for errors or omissions related to information that is not its authorship, nor for any damages or losses that may be caused as a result of the use of said information. It should also be noted that although this is a secure site, it is not free of errors and consequently the general information, as well as the characteristics of the advertised products and prices, may vary due to human or technological errors, manipulation by unauthorized third parties. . , viruses or any technological invasion or manipulation event.
LiTTLE RAMONAS is able to reject purchases made by the customer, either partially or totally, from any offer presented on the page. In such case, LiTTLE RAMONAS will credit the client with the money that corresponds to the value of the rejected transaction.
LiTTLE RAMONAS will maintain the number of units available in inventory. In no case will more units be intentionally put up for sale than we have available, but there may be occasions where due to human or technological error the inventory is not updated. We will try our best to please all our customers in the demand of the products.
LICENSE
LiTTLE RAMONAS through its website grants a license for users to use the products that are sold on this website according to the Terms and Conditions described in this document.
UNAUTHORIZED USE
If applicable (for sale of designer products and brand authorship) you cannot place one of our products, modified or unmodified, on a CD, website or any other means and offer them for redistribution or resale of any kind.
PROPERTY
You cannot declare intellectual or exclusive property to any of our products, modified or unmodified. All products are property of the content providers. In the event that the contrary is not specified, our products are provided without any warranty, express or implied. Under no circumstances will this company be liable for any damage including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.
REFUND AND GUARANTEE POLICY
In the case of products that are irrevocable non-tangible goods, we do not make refunds after the product is shipped, you have the responsibility to understand before buying it. We ask that you read carefully before buying it. We only make exceptions with this rule when the description does not fit the product. There are some products that could have guarantee and possibility of reimbursement but this will be specified when buying the product. In such cases, the warranty will only cover factory faults and will only be effective when the product has been used correctly. The warranty does not cover breakdowns or damage caused by misuse. The warranty terms are associated with manufacturing and operation failures under normal product conditions and these terms will only become effective if the equipment has been used correctly. This includes:
– According to the technical specifications indicated for each product.
– Under environmental conditions in accordance with the specifications indicated by the manufacturer.
– In specific use for the function with which it was designed at the factory.
– Under electrical operating conditions in accordance with the specifications and tolerances indicated.
RETURN POLICY (NATIONAL LEVEL)
According to the conditions of this policy, you can return the products received once you have contacted our customer service department and said request has been authorized. For this to be valid, it must be done within 30 days of the receipt of the product. Also the products must be sent, it is important that the product is not modified or altered from its original state and the garment must be in good condition and clean, with its original labels. Once your return is authorized, we will contact you to coordinate the collection of the same through our logistics providers FedEx or 472. The shipment within the term of the products or the request for withdrawal of the products will be sufficient to meet the deadline for return. The return of products will be at the expense and risk of LiTTLE RAMONAS. It is important that when making the return consider all the products of the same order you want to return. If you request a second return of the same order, LiTTLE RAMONAS reserves the right to accept or reject the second request. To request your return, please contact us:
CUSTOMER SERVICE LINE: +57 (313) 220 7452
OFFICE: +57 (312) 3921102
CEL: +57 (1) 313 884 1607
aloha@littleramonas.com
In case of a valid return in accordance with these Delivery Conditions, LiTTLE RAMONAS undertakes to study the case of the client and the different variables to obtain the best solution in this regard. LiTTLE RAMONAS refrains from making money refunds and opts for other options that also fit the customer’s comfort.
ANTI-FRAUD CHECK
With PayU, thanks to the PCI regulations, the information of your customers and your business will be protected.
The Payment Card Industry Data Security Standards (PCI DSS) were developed to promote and improve the security of payment cards. cardholder data and facilitate the adoption of uniform security measures worldwide. PCI DSS provide a reference of technical and operational requirements developed to protect cardholder data. PCI DSS apply to all entities involved in the processing of payment cards, including merchants, processors, acquirers, issuing entities and service providers, as well as all other entities that store, process or transmit CHD (cardholder data)or SAD (confidential authentication data).
PRIVACY
This website www.littleramonas.com guarantees that the personal information you send has the necessary security. The data entered by user or in the case of requiring a validation of orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
SHIPPING POLICY
LiTTLE RAMONAS ships nationally and internationally through 4-72 and FedEx, which guarantees security and coverage, so that your purchase arrives at the address you want.
Delivery times start counting from the purchase confirmation.
* For payments by credit and debit card via PayU, confirmation can take up to one business day.
You should keep in mind that:
* Deliveries cannot be made at an exact time.
* Delivery may be delayed due to Climate, Landslides, Traffic and other contractual developments reported by FedEx or 4-72.
* The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature of the guide of the transporter will suffice.
In case you have any concerns with the dispatch or the product has signs of damage or ruptures in its packaging at the time of delivery, you must notify it by sending a photo that shows the packaging in the state that received it via email aloha@littleramonas. com to give a personalized solution to each case
With FedEx the delivery time of the products is approximately 4 business days for the cities of Bogotá and Medellín, 5 business days for major cities and up to 12 business days for other destinations. Once your order has been sent, you will receive an email informing you that it has already been delivered to the carrier. FedEx offers the option to track the shipment on its website, only with the shipping guide number can you obtain information about the status of your shipments.
With 4-72 the delivery time of the products is approximately 2 business days nationally and internationally varies according to the matrix of connection times with the postal operator of the country of destination. In this, a routing guide is assigned which consults the status of the shipment until the connection with the postal operator of the country of destination. 4-72 issues notification informing the delivery date of the package.
The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and you will be informed at the time of order settlement, before you make the payment.
In case of not receiving the order within the stipulated period or that you want to change your delivery address (For store orders the change of address is allowed within the same city, as long as the shipping guide has not been assigned), you We ask that you please notify us by our different means
CUSTOMER SERVICE LINE: +57 (313) 220 7452
OFFICE: +57 (312) 3921102
CEL: +57 (1) 313 884 1607
– Through our email: aloha@littleramonas.com
If you do not find a person to receive the order at the address indicated after three visits by the carrier, customer service will contact you by phone and mail; If you do not respond after three attempts, the product will be returned to the warehouse you dispatched.
